Help Desk Specialist

Role: Helpdesk Technician Location: London, UK Job type: Onsite Inside IR35 Position Job Description: We are seeking a skilled and customer-focused Helpdesk Support Specialist with expertise in MacOS and JAMF to join our IT support team. TThis role will require strong troubleshooting skills, a solid understanding of MacOS environments, and hands-on experience with JAMF. Key Responsibilities:

• Provide technical support for MacOS-based systems, including troubleshooting hardware and software issues, network connectivity, and user account problems.
• Utilize JAMF to manage, deploy, and maintain macOS devices across the organization.
• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Configure, install, and troubleshoot software and hardware for end-users.
• Provide guidance and training to users on MacOS-related issues and best practices.
• Perform remote troubleshooting using remote desktop tools and other support technologies.

• Proven experience providing helpdesk or technical support in a MacOS environment.
• In-depth knowledge of MacOS (macOS Monterey, Ventura, or later) and associated software.
• Strong experience with JAMF for macOS device management, deployment, and configuration.
• Ability to troubleshoot and resolve hardware and software issues on Mac systems.
• Familiarity with networking concepts, including Wi-Fi, VPN, DNS, and TCP/IP.