Customer Program Manager

Req ID: 124192 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru

Detailed Description

Performs tasks such as, but not limited to, the following:

• Responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
• Focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities.
• Be the focal point of communication with customers for the in charge project.
• Co-ordinate engineering, purchasing, planning and production activities to meet customer’s request.
• Monitor all phases of projects through various reports and communicate to customers.
• Monitor and ensure EC teams timely implementation of ECO and communicate cost impact to customers to recover E&O.
• Respond to customer inquiries and complaints.
• Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products.
• Ensure profitability of the Program under charge.
• Supervise the various activities of the Program and Planning teams.
• To implement and review cost reduction localization program with the customer.
• Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract.
• Develop and maintain business relationship; Maximize customer satisfaction.
• Manage the relationship with the customer through weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
• Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.).
• Monitors, reports and coordinates any troubleshooting of accounts receivables (AR).
• Approves changes to standard costs and updates sales price. Claims raw materials premium and PPV to customer when applicable.

Knowledge/Skills/Competencies

• Good interpersonal skills for effective communication at all levels, including with senior management, customers, suppliers and factory personnel. Pleasant personality and people-oriented.
• Numerically inclined with strong logical thinking and business acumen.
• Proven experience managing a team and a team player with well-developed leadership style and mature personality.
• Working knowledge of SAP is preferred.
• Understand the business and can forecast revenue and control costs ensuring compliance with the quote and contract agreements.
• Ability to read, analyze and interpret technical operations, supply chain and financial reports. Ability to respond to common inquiries or complaints from customers.
• Ability to effectively present information to internal and external executive management.
• Demonstrates expert functional, technical and people and/or process management skills.
• Able to work independently and customer focused, Positive thinking, independent and able to work pressure to meet tight deadlines.

Typical Experience & Education

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in related discipline.
• Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skill and 2 to 3 years of experience in managerial role.

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. #J-18808-Ljbffr