Customer Relationship Executive

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Job Responsibilities:

• To attend and handle all customers/purchasers’ complaints/enquiries and ensure that the enquiries and complaints are resolved.
• To coordinate/liaise with inter-departments i.e. Project, Sales, Sales Admin and Property Management related matters, defect rectification and take follow-up actions in a timely manner.
• To arrange an appointment with the purchaser prior to the issuance of vacant possession (VP) and conduct the handing over of property’s keys as per the schedule.
• Coordination of defect rectification works to ensure that all field defects are rectified on time.
• Plan and ensure daily smooth running of Customer Service Office.
• To follow up on project rectification status, update and participate in joint/pre-inspection of property with purchasers.
• Any other ad-hoc task as and when required.

Job Requirements:

• Diploma or Degree in Business Administration/PR or any other related qualifications.
• At least 3-5 years relevant experience, preferably in Property Development/Customer Service/Hospitality industry.
• Possess good command of written and spoken English.
• Excellent PR and customer service experience.
• Able to identify customer service issues and address the issues tactfully.