Supervisor

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. Job Mission As an Ambassador of the Maison, you will ensure the efficiency of the daily operations of a section within the boutique and animate sales staff. In addition, you will achieve sales targets and ensure an exceptional client experience before, during, and after a sale. Main Accountabilities

1. Under the supervision of the Boutique Manager, the Supervisor will design the optimum organization, recruit the right profiles, and ensure proactively the talent pipeline in your part of the sales staff. Drives performance and compensation management, ensures people development, motivates and reinforces engagement.
2. Ensures the day-to-day management, training, coaching, and animation of a part of the sales staff.
3. Ensures the implementation and respect of all group, Maison, and boutique policies, procedures, and guidelines.
4. Ensure the implementation and respect of Visual Merchandising guidelines.
5. Ensures that the section of the boutique and its counters are in perfect condition.
6. Is responsible for the availability, knowledge, and use of client and sales tools.
7. Assists the Deputy Boutique Manager(s) with boutique reports if requested.
8. Participates in inventories.
9. Assists the Boutique Management with the definition, implementation, and monitoring of action plans to achieve Maison, boutique, and category sales targets.
10. Ensures a unique and exceptional client experience before, during, and after a sale.
11. Masters perfectly the steps of a sale.
12. Adapts according to the clients’ needs and motivations.
13. Deals with ease during negotiations and with objections.
14. Meets individual and boutique targets, both quantitative and qualitative.
15. Cultivates a strong client relationship to develop client loyalty and client portfolio.
16. Participates in client events and acts as an Ambassador of the Maison.