Intake Agent
Job details
This is a remote position. Client Timezone: 8AM to 5 PM Arizona Standard time (10AM to 7PM COL time) As a Call Center Agent you will be the friendly voice greeting clients and potential new clients of a disability law firm during normal business hours. Youll field inquiries take messages and schedule appointments with care and professionalism. Greet clients warmly and make them feel heard when they call For current clients route messages to the appropriate case manager Gather intake information from potential new clients and schedule consultations Update client records in the firms case management system Provide excellent communication and customer service on every call
Requirements
Must have experience handling medical records Exceptional phone manner and verbal communication skills Fluent in both English and Spanish (bilingual) Warm empathetic and truly cares about helping clients Strong attention to detail and organizational skills Experience working in a call center or customer service role Familiar with CRM platforms and ability to learn new software quickly Reliable and punctualBenefits
- Stable role and team will expand
- Permanent work from home
- Immediate hiring
- Steady freelance job
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