Customer Service Executive

This job is to provide top-notch customer support and manage operations with partners. You might like this job because it involves resolving problems and ensuring a smooth customer experience. RM 2200 - RM 3300 Full-Time

Job Description

• Provide the best customer support for customer inquiries.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain a smooth workflow and handle the distribution of orders to partners.
• Manage overall Customer Experience operations with partners.
• Any other duties that may be deemed appropriate to this role and assigned by the supervisor.

Job Requirements

• Excellent communication skills and the ability to think fast on your feet is a MUST.
• Min. SPM graduate with experience in a fast-moving consumer environment (e-commerce customer support preferred).
• At least 1-2 years of working experience in the related field is required for this position (fresh graduates/students, entry-level encouraged to apply too!).
• Well-versed in English and Bahasa Malaysia (candidates who can speak other languages will have added advantages).
• Able to work independently with minimum supervision.
• Knowledge of Microsoft Office products (Excel, Word, etc.) and Google web products (Sheets, Docs, etc.).
• Possess a great personality with a CAN DO attitude.
• Responsible, fast learner, with interpersonal skills and a strong spirit of teamwork.
• Good time/organizational management and critical thinking abilities.
• Must be willing to work on weekends/public holidays (5 days a week rotational basis).
• Working hours: 9.00 am - 6.00 pm / 10.00 am - 7.00 pm.
• Join a fun and fast-growing team! As part of the team, you will get the opportunities to learn a variety of skills! Apart from that, here are some of the benefits that you will enjoy too:
• Annual Leave & Statutory Leave (applicable for full-time employees, upon confirmation).
• Medical, Dental & Optical Coverage: RM800 a year (applicable for full-time employees, upon confirmation, prorated basis).
• KPI Allowance (applicable for full-time employees, upon confirmation).
• Fully stocked pantry: snacks, instant noodles, and more yums.
• Free parking: no more roadside headaches.
• Work-life balance: We do not disturb you during non-working hours! Unless it’s urgent!

Skills

• Customer Service
• Customer Inquiries
• Customer Support
• Effective Communication

Company Benefits

Explore Southeast Asia

As a regional company, we encourage deep dives into our markets by experiencing them firsthand.

Medical Coverage

Medical coverage including dental and optical.

Propel your career

Limitless Technology is a fast-learning environment - we're never tired of exploring and learning, and neither should you!

Additional Info

Experience Level

1 - 3 Years of Experience Junior Executive

Job Specialisation

Customer Service

Company Profile

Limitless Technology Sdn Bhd

Limitless Technology is an internet holding company with a track record of launching and scaling profitable & vertically integrated e-commerce brands across Southeast Asia including Flower Chimp and CakeRush! Composed of a team of international e-commerce specialists, we are constantly rethinking established best practices as we create & optimize our digital storefronts as well as their operations backbones. With over 60 team members located in Kuala Lumpur and Manila, we rapidly drive the growth of currently two brands active in 5 markets and constantly seek to improve customer experience and conversion rates. #J-18808-Ljbffr