Marketing Analytics (DXA - Decibel)
Job details
About the Company Newpage is a digital health solutions company. We devote ourselves to advancing the quality of life by enhancing the health and optimizing the longevity of people. We do this by, passionately building futuristic technologies for global organizations across the healthcare ecosystem. We partake at every stage from problem definition, strategy & service design, user research, UX design, and agile software development – utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation. NewPage is recognized by ‘CIO’s Review’ as “Top 50 Promising Healthcare Solution Providers” and “Great Place to Work Certified (GPTW) 2023 and 2024.” About the Role We are looking for a strategic thinker and experienced digital customer experience consultant with expertise in Medallia DXA. The ideal candidate will have a strong background in agile project management, stakeholder relationship management, and digital experience analytics, especially within healthcare. They should be skilled at managing multi-level client relationships, optimizing customer experience programs, and working in EST time zones. Responsibilities
- Design and plan and strategic program roadmaps collaborating with different stakeholders that drive optimum value and are rooted in a deep understanding of stakeholders’ business goals, including driving existing program optimisation and value additions on Medallia Experience Cloud.
- Own and manage multi-level client stakeholder relationships, including cross-functional Touchpoints.
- Consult with stakeholders on best practices in digital customer experience management for Healthcare.
- Leverage the DXA to your different stakeholders’ needs and drive insights
- Should be expert of Medallia DXA setup
- Should know various client use cases and how to setup DXA to get best insights
- 3 - 5 years of experience with agile project management methodologies and technical project management.
- 3 - 5 years of experience working with DXA or similar tools like Hotjar, Content Square, Glassbox, Fullstory, etc.
- 3 - 5years of experience with client and stakeholder relationship management.
- Able to work in the UK timezone (2PM-11PM IST).
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