Key Account Manager

Key Responsibilities

1. Client Relationship Management : Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters.
2. Sales & Revenue Growth : Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem.
3. Performance Optimization : Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
4. Campaign Management : Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
5. Product & Service Delivery : Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.
6. Contract Negotiation & Renewals : Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships.
7. Payment Reconciliation : Perform payment reconciliations, ensuring that payments are received on time and that any discrepancies between accounts are resolved efficiently.
8. Market Insights : Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.
9. Reporting & Forecasting : Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).
10. Compliance & Brand Standards : Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.