Sales Support Representative Sales · Dublin
Job details
myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750 employees. As we continue shaping the future of payments, we are looking for an experienced Sales Support Specialist to join our growing team. As the Sales Support Specialist you will be responsible for providing first-level support to merchants and partners, assisting with product inquiries, internal processes, and resolving technical or commercial issues. You’ll be collaborating with various departments to ensure a smooth customer experience, identifying opportunities for upselling and maintaining accurate records. What you’ll do:
- Provide first-level support to myPOS merchants, partners, and sales consultants, ensuring quick resolution of any issues.
- Assist customers with a variety of needs, including product inquiries about myPOS payment terminals, online services, and account setup, as well as helping them navigate KYC processes.
- Work closely with teams across the myPOS Group, such as Sales, Operations, and Finance, to deliver seamless customer experiences.
- Oversee and manage the processing of online sales for myPOS Ireland, owning the customer journey through to onboarding.
- Guide customers on how to use myPOS products and services, ensuring they feel confident and supported throughout the process.
- Help customers through account opening, KYC processes, and clarify pricing or fees for chosen products.
- Spot opportunities for upselling or cross-selling based on customer needs and provide recommendations.
- Keep track of daily business activities, manage customer support and complaints, and ensure everything runs smoothly.
- Maintain relationships with new and existing customers, providing timely and accurate support.
- Manage customer information in Zendesk, CRM, and internal systems while following all necessary procedures and guidelines.
- At least 2 years of experience in a fast-paced call centre or telephone support environment, ideally within telecom or IT-related companies.
- A flexible and proactive individual with a 'can-do' attitude and creative problem-solving skills.
- Strong communicator, eager to assist customers and resolve issues effectively.
- A collaborative team player, able to work seamlessly with teammates.
- Familiar with mobile technology or telecom, and excited to further develop this expertise.
- Experience with administrative tasks, working with systems like ticketing, CRM, invoicing, and Microsoft Office (Outlook, Excel, Word).
- Passionate about technology and staying up to date with the latest trends.
- Fluent in English.
- Vibrant international team operating in a hi-tech environment.
- Annual salary reviews, promotions and performance bonuses.
- myPOS Academy for upskilling and training.
- Refer a-friend bonus as we know that working with friends is fun.
- Individual training and development budget.
- Teambuilding, social activities and networks on a multi-national level.
- Excellent remuneration.
- 23 days annual paid leave.
- Private Health Insurance including Dental.
- Life Insurance.
- Income protection.
- Pension plan.
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