Product Specialist

Product Specialist

Application Deadline: 30 December 2024 Department: Information Technology Employment Type: Permanent - Full Time Location: 10 Earlsfort Terrace, Dublin 2, D02 T380 Reporting To: Business Software Development Lead

Description

Known for a culture of innovation over our 100-year history, Arthur Cox are determined to play a leading role in the adoption of technology to drive value within our own firm, our client’s business, and the wider legal industry. We are actively moving to a modern Microsoft based environment for our Digital Workplace and critical content management applications. We are now hiring a Product Specialist to join our dynamic small technology team. Reporting to Business Applications/Product Management Team Lead, this is a permanent role which will focus on internal product management for the Arthur Cox cloud-based Document Management System (DMS) and third party document processing products which interact with it You will be joining a growing Business Applications team in the Arthur Cox Technology area, which includes Business Analyst, Product Management and Change specialists, with opportunities for growth both in experience and responsibility. As a Product Specialist in Arthur Cox you'll enjoy:

1. Direct Impact : In our small team, your contributions directly shape how software solutions impact people in Arthur Cox, with meaningful work that drives results.
2. Collaboration : Work closely with colleagues and cross-functional teams, both remote and in-office
3. Ownership : Take ownership of end-to-end product management for an internal user base - from vendor roadmaps to final deployment, you’ll see your ideas come to life.
4. Flexibility : Small teams mean flexibility. You will gain experience in multiple areas and the growing field of professional services and Software-As-A-Service legal technology.

Join us and be part of a close-knit team where your skills make a real difference. Apply today!

Key Responsibilities

• Configuration Management: Understand and manage configuration options for the SAS Document Management System (DMS) and third party document processing products which interact with it.
• Participate in troubleshooting/problem resolution/enhancements process including raising and tracking vendor support requests.
• Testing and Validation: Conduct thorough testing of potential configuration changes to ensure they meet business requirements and do not disrupt existing functionalities.
• Stakeholder Interaction: Engage with internal stakeholders to understand their needs and gather feedback to inform product development and enhancements.
• Product Training: Support AC Training team to conduct training sessions for staff to ensure they are proficient in using the product and aware of any new features or updates.
• Documentation: Create and maintain detailed documentation of configurations, changes, and testing procedures.
• Collaboration: Work closely with cross-functional teams to ensure the product meets organizational needs and goals.
• Process Improvement: Identify opportunities for process improvements and efficiencies within the use of the DMS
• Business Planning: Assist in the development of business plans and strategies for product enhancements and internal rollouts.

Skills, Knowledge and Expertise

• Degree in Computer Science, Information Technology, Business Administration, or a related field.
• 2 years of technical experience with at least one year in product management or a related area, in a professional services setting would be an advantage.
• Certifications: Relevant certifications such as ITIL, CompTIA A+, SAS certifications, or business analysis certifications can be beneficial.
• Technical Proficiency: Strong understanding of SAS or DMS solutions and related technologies. Experience with M365 and SharePoint based solutions.
• Business Acumen: Ability to understand and align product features with organizational objectives and needs.
• Problem-Solving: Excellent analytical and problem-solving skills to troubleshoot and resolve complex technical issues.
• Communication: Strong verbal and written communication skills to effectively convey technical and business information to various internal stakeholders.
• Project Management: Ability to manage multiple tasks and projects simultaneously, ensuring timely completion.
• Internal Customer Focus: A focus on meeting the needs of internal stakeholders and ensuring the product supports organisational goals.

Benefits

We reward, encourage and support our talented people to reach their full potential offering excellent progression opportunities along with the following:

• Market leading salary
• Discretionary annual bonus scheme
• 25 days annual leave allowance
• Pension scheme
• TaxSaver and Bike to Work scheme
• Healthcare
• Full gym and wellness programme

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