Guest Experience Executive

The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge ensures that the highest level of hospitality delivering F&B services Concierge services and creating an experience throughout guest stay. Primary Responsibilities Manages the guest journey from prearrival to postdeparture

• Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
• Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
• Upholds a flawless impression and perception of Pullman Singapore Orchard services products and colleagues.
• Accommodates all guest needs and requests anticipating guest needs and creating memorable experiences through personalized service.
• Works with all departments to ensure seamless service.
• Perform other duties as assigned.

• Minimum O level qualification
• Diploma or Degree from preferably hospitality or related field preferred
• Minimum 2 years relevant experience in luxury hotel with at least 1 year at a supervisory level
• Excellent written and communication skills in English and ability to communicate in a second language
• Good technical knowledge of Heart of House and Guest Services Operations
• Knowledge in supervisory functions like staff rostering room assignment requisition order basic training and coaching
• Effective multitasking and time management skills
• Knowledge and experience in problem solving
• Has knowledge of Opera (PMS)