Home Saudi Arabia Front Desk Operations Coordinator

Home Saudi Arabia Front Desk Operations Coordinator

Front Desk Operations Coordinator

Full time at Stella Stays in Saudi Arabia
Posted on December 18, 2024

Job details

We offer beautifully designed, thoughtfully equipped, tech-enabled residences, and a seamless digital guest experience. We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Dubai. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

  1. Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
  2. Oversee in-house inventory management and stock count to maintain adequate supplies.
  3. Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
  4. Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
  5. Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
  6. Ensure compliance with property documentation requirements and quality assurance standards.
  7. Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
  8. Handle add-on service requests and coordinate with relevant service providers.
  9. Source and manage reliable service providers and vendors, negotiating favorable contracts.
  10. Maintain data control and confidentiality of sensitive information.
  11. Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
  12. Answer and direct incoming calls, taking accurate messages when necessary.
  13. Manage incoming and outgoing mail and packages.
  14. Maintain the tidiness and appearance of the reception area.
  15. Assist with ad hoc administrative tasks as needed.

Requirements

The ideal candidate for this role should have:
  1. Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  2. Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
  3. Strong organizational and multitasking abilities, with attention to detail.
  4. Excellent communication and interpersonal skills to effectively interact with guests and stakeholders.
  5. Proficient in using property management systems and other relevant software.
  6. Ability to work independently and make sound decisions in a fast-paced environment.

Desired Candidate Profile

Education: Bachelor's degree in Hotel Management (preferred) Gender: Any Nationality: Any Nationality #J-18808-Ljbffr

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