Lobby Ambassador

Job Description We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward. As a Lobby Ambassador, you are responsible for:

• Offering consistently professional, friendly, warm, and engaging service.
• Being available for guests at all times as a point of contact.
• Actively representing all standards of the Arabian Cultural Connection program and interacting with guests using the coffee and dates station.
• Playing a vital part in the Rotana Service Distinction program by welcoming guests upon arrival to the hotel main door, escorting guests to the check-in point, attending to guests in queue, greeting guests on their way to breakfast, inquiring about their satisfaction, and bidding farewell to departing guests at the hotel main door.
• Using the Tablet Registration tool to register guests in queue while waiting for their turn to check-in at the Front Desk.
• Extending personal service and attention to all guests, with particular emphasis on Club Rotana, VIP guests, and Rotana Rewards guests.
• Proactively meeting arriving guests at the main entrance as they exit their transportation.
• Seeking out revenue opportunities such as taking restaurant reservations and sales leads.
• Maintaining and promoting up-to-date knowledge of the hotel and local services to supply information and respond to guest queries.
• Dealing promptly, efficiently, and pleasantly with any queries.
• Being aware of all special offers, promotions, and packages at the hotel to promote to guests.

Skills Education, Qualifications & Experiences You should ideally have a diploma/degree in hospitality with previous experience in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage. Knowledge & Competencies The ideal candidate will be customer-driven and possess an extremely proactive and ‘switched on’ personality with an outgoing, charismatic, and approachable character. You should have good interpersonal skills and be smart in appearance and well-groomed, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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