Senior VP, C360 Program Manager, Group Retail & Channels T&O | Singapore, SG
Full time
at United Overseas Bank
in
Singapore
Posted on December 18, 2024
Job details
Senior VP, C360 Program Manager, Group Retail & Channels T&O Posting Date: 21 Nov 2024 Location: Singapore, SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years, guided by our values - Honorable, Enterprising, United and Committed. About the Department Our team comprises specialists in business partnership, technology, operations, risk governance and planning support. We work closely to harness technology to support our banking services and operations. Job Responsibilities End-to-end accountability and Business Engagement Serve as single point of contact for all business and operation needs, liaising between technology development, business, and operation groups. Prioritize requests and define Program Roadmap with business and operations. Take overall responsibility for preparing the organization to deliver the program in line with governance, budget, scope, milestones, quality, and process adherence parameters. Stakeholder Management Manage all stakeholders required for the program (e.g., Business, Technology, Operations, Compliance) to ensure end-to-end delivery. Requirement Management and High-Level Solution Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD). Prepare a high-level solution as part of the investment proposal to illustrate feasibility, including diagrams outlining the nature of the solution. Consult the architecture and technology team for advice or technology roadmap direction if the solution is technically complex. Define and implement a post-go-live support model. Project Management & Execution Participate in overall project governance with key stakeholders. Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports, Finance Planning). Accountable for providing T&O resources to execute the program. Jointly accountable for program plan, budget/project finance, risks, and stakeholder management with Business Program Manager. Manage the project budget, expenses, and allocations to BUs and regional entities. Job Requirements Minimum 10+ years of relevant banking experience. Master's / Bachelor's degree in engineering/business/finance or equivalent. Understanding of technology and operational processes across functions/departments in the bank/market. Retail banking, including Wealth banking knowledge is essential with experience in delivering large-scale programs. Experience in scoping and evaluation - defining overall considerations, including scalability, maintainability, cost, and operational risk. Experience in Digital Servicing Transformation with knowledge of Lean/Agile principles/practices is a plus. Experience in MS Dynamics or any CRM platform for Assisted Channels staff is a plus. Excellent stakeholder management and communication skills. Strategic forward-thinking approach to challenges with outstanding influencing, negotiating, and persuasion skills. Critical thinking, strong quantitative, analytical, problem-solving, and process design skills. Passionate, diligent individual with the ability to thrive in ambiguity. Domain Retail Consumer Banking Operations & Contact Centre. Retail Banking Sales & Distribution. Program Management with Omni Channel Servicing in Retail Banking domain (e.g., CASA, Cards, Loans, Wealth & Investment). Knowledge of Best Practices and Service Excellence in Technology & Operation Management. Be a part of UOB Family UOB is an equal opportunity employer. If you require any assistance or accommodations for the recruitment process, please inform us when you submit your online application. Apply now and make a difference. #J-18808-Ljbffr
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Group Retail & Channels T&O <br> Posting Date: <br>21 Nov 2024<br> Location: <br> Singapore, SG <br> Company: <br> United Overseas Bank Ltd <br> About UOB <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years, guided by our values - Honorable, Enterprising, United and Committed. <br> About the Department <br> Our team comprises specialists in business partnership, technology, operations, risk governance and planning support. We work closely to harness technology to support our banking services and operations. <br> Job Responsibilities <br> End-to-end accountability and Business Engagement <br> Serve as single point of contact for all business and operation needs, liaising between technology development, business, and operation groups. <br> Prioritize requests and define Program Roadmap with business and operations. <br> Take overall responsibility for preparing the organization to deliver the program in line with governance, budget, scope, milestones, quality, and process adherence parameters. <br> Stakeholder Management <br> Manage all stakeholders required for the program (e.g., Business, Technology, Operations, Compliance) to ensure end-to-end delivery. <br> Requirement Management and High-Level Solution <br> Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD). <br> Prepare a high-level solution as part of the investment proposal to illustrate feasibility, including diagrams outlining the nature of the solution. <br> Consult the architecture and technology team for advice or technology roadmap direction if the solution is technically complex. <br> Define and implement a post-go-live support model. <br> Project Management & Execution <br> Participate in overall project governance with key stakeholders. <br> Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports, Finance Planning). <br> Accountable for providing T&O resources to execute the program. <br> Jointly accountable for program plan, budget/project finance, risks, and stakeholder management with Business Program Manager. <br> Manage the project budget, expenses, and allocations to BUs and regional entities. <br> Job Requirements <br> Minimum 10+ years of relevant banking experience. <br> Master's / Bachelor's degree in engineering/business/finance or equivalent. <br> Understanding of technology and operational processes across functions/departments in the bank/market. <br> Retail banking, including Wealth banking knowledge is essential with experience in delivering large-scale programs. <br> Experience in scoping and evaluation - defining overall considerations, including scalability, maintainability, cost, and operational risk. <br> Experience in Digital Servicing Transformation with knowledge of Lean/Agile principles/practices is a plus. <br> Experience in MS Dynamics or any CRM platform for Assisted Channels staff is a plus. <br> Excellent stakeholder management and communication skills. <br> Strategic forward-thinking approach to challenges with outstanding influencing, negotiating, and persuasion skills. <br> Critical thinking, strong quantitative, analytical, problem-solving, and process design skills. <br> Passionate, diligent individual with the ability to thrive in ambiguity. <br> Domain <br> Retail Consumer Banking Operations & Contact Centre. <br> Retail Banking Sales & Distribution. <br> Program Management with Omni Channel Servicing in Retail Banking domain (e.g., CASA, Cards, Loans, Wealth & Investment). <br> Knowledge of Best Practices and Service Excellence in Technology & Operation Management. <br> Be a part of UOB Family <br> UOB is an equal opportunity employer. If you require any assistance or accommodations for the recruitment process, please inform us when you submit your online application. <br> Apply now and make a difference. <br>#J-18808-Ljbffr</p>', 'course_qualifications' => null, 'global_location_id' => '192', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '42801', 'company_name' => 'United Overseas Bank', 'external_apply_url' => 'https://sg.jooble.org/external/2088496201328666424?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_sg&extra_ars_request_id=2fa3591353dd9c03b6e3f61d2c04a2f1', 'external_short_url' => '2088496201328666424', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-12-18 03:07:49', 'published' => '2024-12-18 03:07:49', 'closed_time' => null, 'updated' => '2024-12-18 03:07:49', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '192', 'display_name' => 'Singapore', 'name_ar' => null, 'country_id' => '188', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '42801', 'name' => 'United Overseas Bank', 'website' => 'http://www.uobgroup.com', 'verified' => '0', 'photo' => 'United_Overseas_Bank_035deb90-edae-11e9-8545-83e7b064e289.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ), 'jobsList' => array(), 'courses' => array(), 'promotedCourses' => array(), 'referer' => '/', 'urlKeyword' => 'Senior ', 'profile' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '17132', 'contributedJobCount' => '24', 'courseCount' => null ), 'askLogin' => true, 'jobLinkTitle' => 'Senior ', 'renderSchema' => 'yes', 'title_for_layout' => 'Senior VP, C360 Program Manager, Group Retail & Channels T&O | Singapore, SG jobs in United Overseas Bank in Singapore.', 'page_description' => 'Apply to Senior VP, C360 Program Manager, Group Retail & Channels T&O | Singapore, SG jobs in United Overseas Bank in Singapore.Find similar vacancies, jobs and salary information in Singapore.', 'locationForTitle' => 'Singapore', 'currentJobCity' => array( 'id' => '192', 'display_name' => 'Singapore', 'name_ar' => null, 'country_id' => '188', 'Country' => array( 'name' => 'Singapore', 'id' => '188', 'slug' => 'singapore', 'code' => 'SG' ) ), 'jobCompanyPage' => array( 'CompanyPage' => array( 'id' => '18578', 'title' => 'United Overseas Bank', 'slug' => 'united-overseas-bank', 'description' => 'United Overseas Bank (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. 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Our history spans more than 80 years, guided by our values - Honorable, Enterprising, United and Committed. <br> About the Department <br> Our team comprises specialists in business partnership, technology, operations, risk governance and planning support. 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Hiring company
United Overseas Bank
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