Senior Associate

Full time at Chalhoub Group in UAE

Posted on December 18, 2024

Job details

Responsibilities:

Onboard Elite members and the benefits of the program.
Inspire Elite members with group-wide lookbooks, trending content, and personalized offerings.
Communicate with Elite members regularly to check in and wish on special occasions.
Manage member requests (experiences, products, occasions) and escalated complaints.
Cater to Elite members with the support of the wider network of the MUSE team and Brand Private Client Executives.
Put into action the knowledge of new collection launches, arrival dates, pre-ordering opportunities, and private sales access to maximize engagement and trigger conversions at each activity.
Implement an integrated VIP clienteling strategy for the ELITE with well-thought-out moments to delight and trigger to shop within the Group’s portfolio of brands.
Anticipate ELITE members' requirements across GCC markets.

Brand Engagement:

Lead key engagement activities and monthly meetings with Brand Private Client Executives and Elite members.
Collaborate cross-functionally to create effective content that would lead to increased conversion, engage with ELITE prospects, and re-engage with lapsed ELITE members.
Manage contact calendar across the UAE and work closely with brands to identify key moments to engage.
Manage clash calendar.
Map touchpoints for Private Client Executives across the Group that would act as relays for personal shopping requests.
Work closely with brand buyers to develop a deep knowledge of seasonal offerings and key trends.
Maintain inventory and knowledge on exclusive pieces/collections available from all POS within the Group.
Work closely with Brand Private Client Executives to assist in enhancing the client’s shopping experience.

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Hiring company

Chalhoub Group

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Senior Associate

Job details

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Hiring company

Chalhoub Group

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