Customer Service Officer (Spanish/Italian/German/Dutch/Polish/French)
Job details
Customer Service Officer (Spanish/Italian/German/Dutch/Polish/French) Client Description Our Client is an online retail/trading company specialized in electronic and camera products. With their expansion in their global customer service team, they are looking for a foreign speaking (German, Italian, Dutch, Polish, Spanish, French) Customer Service Officer to join the fast-growing team. In return, they offer international exposure and a fun, energetic work culture. Candidates with the relevant skillset and fluent foreign language speaking are welcome to join the team. Job Description
- Provide customer service to customers buying online
- Answer incoming enquiries through phone calls, email, and live chat
- Manage order processing cycle with other departments
- Assist customers and ensure they have a smooth buying journey
- Provide after-sales service and troubleshooting
- Handle complaints and provide excellent customer service
- Candidate must be eligible to work in Hong Kong
- Proficient in French/Polish/German/Dutch/Italian/Spanish is a must
- Excellent communication skills; relevant experience in customer service is a plus
- Past experience or knowledge in electronic products is a plus
- Immediate availability preferred
- Fresh graduates will also be considered
- Working hours: 10:00 a.m. - 7:00 p.m. (Mon-Fri)
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