Call center operator

Call Centre Operator - (part-time) Rate: $34.59 per hour plus Super Type: Ongoing contract Hours: Monday–Sunday rotating roster, 5 hours a day, 25 hours per week Location: Newcastle CBD To note: This is a part-time role, but the training will be FULLTIME. Successful candidates will be expected to work full-time for approximately 10–12 weeks while they undertake training. Training will be Monday–Friday, 9am–5pm. Then the role will return to part-time hours. Working from home is also available in the role post training. However, this is not a fully remote role. Successful candidates will be expected to attend the office. Your new company Hays has partnered with a state government organisation to fill multiple roles in Newcastle. This well-known and supportive organisation is a household name, with sites across NSW. They value exceptional customer service above all. With on the job training and opportunities within the business once your foot is in the door, this organisation is seeking candidates with experience in customer service, administration or previous call centre roles. Your new role The successful candidates will be placed on a rotating roster, Monday–Sunday, including public holidays. After completing training, your day-to-day responsibilities will include:

• Answering inbound calls, addressing queries and providing accurate information to clients
• Providing excellent customer service
• Using multiple government systems, entering data and navigating multiple screens
• Meeting KPIs

What you'll need to succeed

• Previous experience in a government or call centre role (highly desirable)
• Previous experience in customer service, administration or similar (essential)
• Excellent communication skills, able to 'smile through the phone'
• Tech-savvy, the ability to pick up systems quickly and navigate across multiple government programs
• Successful candidates may need to complete a police check

What you'll get in return

• Supportive team with ongoing training provided
• Ability to move into different teams and work ongoing with the government organisation
• Weekly pay, online timesheets
• Support from your Hays consultant!

What you need to do now If you're interested in this role, forward an up-to-date copy of your CV to os.newcastle@hays.com.au. Please include a short summary of your suitability for the role. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Why partner with Hays Candidates - Looking to take the next step in your career? Register with Hays Recruitment! As a leading recruitment agency, we connect talented professionals with top employers across various industries. Our expert consultants provide personalised support, helping you find roles that match your skills and career aspirations. With access to exclusive job opportunities and a vast network of employers, Hays Recruitment is your trusted partner in achieving your career goals. Clients - Partnering with us means gaining access to a pool of highly skilled candidates ready to make an impact. Our tailored recruitment solutions ensure you find the right fit for your team, saving you time and resources. With our industry expertise and commitment to excellence, we help you build a workforce that drives success. Join us today and unlock your potential - newcastle@hays.com.au | (02) 4925 3990