Customer service specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Job Description Are you an experienced Customer Service professional looking to join a global ASX listed blue chip organisation and take the next step in your career? As part of the Customer Support team, your role will be to handle all enquiries from Customer in relation to Equipment dehire management including all communication and reconciliation associated with managing equipment dehire movements from Customer to CHEP, including seasonal activity, reporting, salesforce case management, variance counts, issue resolution & stock takes. Responsibility for continuous improvement activities in all these spaces. The Key Responsibilities Of This Role Include

• Handles all communications (phone/email/case) from Internal and External Customers in relation to Customer dehire management.
• Work with Customer sites, logistics, operations, planning and NAM to offer ideas to mutually improve pallet dehire efficiencies (Customer & CHEP)
• Create relationships with all customer site key personal and assist in maintaining and raising the CARE bar with Customer
• Provide support for CX for unresolved Customer queries associated with dehire management.
• Follow the direction and follow the business processes as set by the Manager as required.
• Focuses on the customer to understand their needs and pain points and adjusts the communication method accordingly.
• Follows business processes and meets KPIs
• Accurately and efficiently enters and maintains data in systems including customer contacts, system setups and any others deemed necessary.
• Understands all systems used by CHEP Australia and the use of data within those systems.
• Helps to identify and contribute to performance improvement activities, to ensure continuous individual development.

• Demonstrated experience in a busy customer service role within a contact centre
• Experience in quickly and efficiently solving customer issues
• A can-do positive attitude with an empathetic nature
• Computer literacy with proficiency in Microsoft Office
• Some knowledge of SAP would be an advantage
• Strong communication skills with an aptitude to build strong working relationships with a wide range of people
• Strong attention to detail, with systematic and timely follow-through
• The ability to handle multiple tasks/projects and operate well under pressure