Guest Service Agent - Part Time

Be part of something BIG! At Novotel Devonport we are currently seeking a Guest Service Agent to join our Front Office team! Overlooking the Mersey River the Novotel Devonport boasts an unrivalled waterfront location unique design outstanding service and an exciting food & beverage concept. As a Guest Service Agent no two days are the same. You will assist our guests with all aspects of their arrival and departure experience and everything in between  check in check out luggage assistance and responding to guest requests whilst at the same time creating unforgettable heartfelt moments.

• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs responding to requests promptly efficiently and courteously
• Make the checkin checkout process run smoothly
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality issuing of room keys handling credit cards etc
• Ensure the security of our guests and their possessions
• Handle guest complaints in a positive manner escalating as required
• Communicate effectively with other departments such as Housekeeping Food & Beverage to assist guests in regard to room changes dining bookings etc.
• Keep other members of front office team informed on guest feedback requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

• An energetic teamfocused and cando attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• High level of computer literacy
• Excellent attention to detail
• The ability to work across a 24/7 roster evenings mornings and weekend