Claims engagement representative

Description Your new role As a Claims Engagement Representative, you will be trusted with the responsibilities of triaging the initial claim consultations for customers and their representatives, laying the foundation for a seamless and supportive claims journey. You will provide tailored and continuous customer engagement, predominately via phone which may involve a degree of complexity, including legislative, sensitive and medical information. With resilience, empathy, and compassion, you will aid customers or their loved ones navigating challenging or sensitive circumstances predominately via phone. If you are driven to provide exceptional customer service, possess strong communication skills, and can maintain empathy even in challenging circumstances, we encourage you to apply for the Claims Engagement Representative role. Please note: We are open to consider applicants from any location nationally who meet the hiring criteria below . Key information:

• Start date: February 2025
• Contract length: 6 months
• Location: Canberra (hybrid arrangement) or Interstate (100% work from home)
• Working hours: Monday to Friday, up to 38 hours per week (excluding public holidays and leave)
• Training: We will need your full-time commitment and attendance for our 3 week training schedule as this is crucial to your learning and success.

Skills And Experiences What you need to excel:

• Previous experience in customer service, claims processing, or related fields is advantageous
• Proficient in the use of Microsoft software and programs such as Saleforce or the ability to learn this quickly
• Administration skills and ability to maintain accurate record keeping practices
• Demonstrate empathy, maintain a high standard of professionalism, and possess the resilience to thrive in challenging situations
• Clear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
• Ability to work in a team environment and autonomously

CSC’s Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are:

• Delivering results and meeting customer expectations
• Working with People
• Adapting and Responding to Change
• Deciding and Initiating Action
• Analysing
• Commercial and Strategic Thinking

What will you get in return?

• 6 month Randstad contract position available with possible extension
• Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career.
• You will have engaging and meaningful work in an environment
• A variety of challenging and interesting work with the opportunity to develop your skills
• Flexible workplace arrangements including remote working
• Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

How do I apply? To apply for this opportunity please include a cover letter outlining your suitable skills, career aspiration alignment and interest in the position and working for CSC, along with your current resume. For questions or more information about this opportunity, please reach out to recruitment@csc.gov.au

• Please note: Agency submissions will not be considered for this position
• Applications close: 31 December 2024, 5:00 pm

About CSC : Visit our careers page to discover more about CSC, our core competencies and employee benefits: The drive to make a difference. With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia. Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.