Claims Service Consultant Level 1

Property Claims Service Consultant Level 1 | Permanent Full-time | Sydney NSW & Adelaide SA *Please note that due to the upcoming holidays, there will be a delay in the review process. Successful candidates will be contacted for an interview after January 6, 2025. Thank you for your patience!

• 4-6 weeks of remote training.
• Hybrid working environment.
• Ability to work a rotating roster from 8am-6.30pm (AEST)
• Multiple positions available.
• Commencement date of Monday 20th January 2025.

At Allianz Australia, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. You'll be responsible for:

• Managing a national based portfolio of property claims and handling a high volume of inbound/outbound calls.
• Providing excellent customer service to our customers in a timely manner.
• Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers.
• Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues.

About you:

• High level of Customer service experience, ideally within a claims environment.
• Insurance knowledge/background would be highly desirable.
• Ability to multi-task and work in a fast-paced environment.
• Excellent communication skills (both written and verbal)
• Confidence to learn, access and use different systems and software.
• Strong attention to detail.
• A team player attitude, with a focus on supporting and respecting others.

What's on offer:

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Employee discounts on Allianz insurance products and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most. We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to  careers@allianz.com.au for a confidential conversation. Join us. Let’s care for tomorrow. #LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite