Lead Product Manager

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal-opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. The Lead Product Manager plays a pivotal role in shaping and executing the product vision and strategy at Serko. As a senior member of the product organisation, you bring a deep understanding of product, business strategy, market dynamics and leadership to guide large-scale product initiatives across multiple streams. A strong background in the Travel domain or TMC industry combined with a solid understanding of technology products is essential for this position. This role is open to both Australian and New Zealand candidates.

What you will be doing

• Develop and communicate a clear product vision aligned with Serko's business goals and market trends.
• Identify and validate market opportunities and user needs to develop a holistic product strategy and road map that supports a wider portfolio-level strategy.
• Conduct market research, competitive analysis and gather customer feedback to inform product decisions.
• Collaborate with cross-functional teams to ensure alignment and effective execution of the product roadmap.
• Monitor progress, manage risks and adjust plans as necessary to deliver product on time and within budget.
• Lead and mentor a team of Product Managers and Associate Product Managers, providing guidance, coaching and fostering their professional development.
• Set clear goals and expectations for the team, ensuring alignment with organisational objectives.

What you will bring

• Proven track record of leadership in product management with experience in guiding successful product launches and leading cross-functional teams.
• Deep understanding of product management principles and best practices, with proven experience in market analysis, product strategy development and product lifecycle management.
• Strong Travel domain knowledge in a SaaS environment.
• Strong leadership and influencing skills with experience leading cross-functional teams.
• Excellent communication, presentation and interpersonal skills with the ability to effectively convey complex concepts to diverse audiences.
• Analytical mindset with proficiency in data analysis and interpretation using insights to drive product decisions and measure impact.
• Skilled facilitator. Ability to get the best from others while asking tough questions.

At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual.

Some of the benefits of working at Serko are:

• A competitive base salary and discretionary incentive plan based on individual and company performance.
• KiwiSaver: covered with employee contributions match up to 3% of salary, and life insurance.
• Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
• Parental Leave Coverage: 20 weeks on full pay, return-to-work support, plus partners 3 weeks of paid leave.
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways.

How to Apply

Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at . Serko is an NZ Immigration Accredited employer and holds the NZ Advanced GenderTick Accreditation. #J-18808-Ljbffr