Customer Insights Executive

This job is for a Customer Insights Executive who analyzes customer behavior, manages social interactions, and enhances brand-audience connection. You might like this job because it involves delivering impactful responses and using data to enhance customer experience strategies. RM 3000 - RM 4000 Full-Time few hours ago

Job Description

We’re looking for a dynamic Customer Insights Executive to analyze customer behavior, manage social media interactions, and ensure a seamless connection between our brand and its audience. This role involves acting as the brand's voice across platforms, delivering timely and impactful responses, and using data-driven insights to enhance customer experience and engagement strategies. Responsibilities:

• Analyze customer feedback comments and engagements to understand customer behavior.
• Provide regular reports to stakeholders on performance metrics like response times, satisfaction, and sentiments to showcase community health and recommend improvements.
• Respond to comments, messages, and user-generated content in a timely manner.
• Monitor and engage with our social media communities on platforms such as Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and YouTube.
• Develop and execute community engagement strategies.
• Collaborate with other departments to create engaging content that fosters community growth.
• Manage online reputation and escalate issues or concerns to the appropriate internal teams.

Job Requirements

Qualifications:

• Bachelor's degree in a field related to communications, journalism, or advertising.
• Minimum 1 year of experience in hands-on community management or social media management.
• Strong written communication skills with attention to detail.
• Proven ability to manage multiple social media platforms and engage with diverse audiences.
• Familiarity with social media analytics tools.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Basic writing skills in English and BM.

Skills

• Analytical Skills
• Communication Strategies
• Teamwork
• Time Management

Company Benefits

• Medical Insurance: Upon confirmation, we will provide you a Medical Card.
• Monthly Team Building: Health is important to us. Join our Monthly Team Activity to keep the blood flowing and bond with your colleagues.
• Yearly Company Trips: We love travelling and we believe in the importance of exposure. We have been to Korea, Japan, Thailand, Indonesia and we don't plan to stop there!
• Travel Expenses: We provide monthly travel allowance.
• Hybrid Workplace: Yes, there are days that we can work from home :)
• Laptops will be provided: Treat it with care and it will love you back.

Additional Info

• Company Activity: Last active - few hours ago
• Experience Level: #NoExperienceNeeded, Entry Level
• Job Specialisation: Advertising & Branding, Customer Service, Digital Marketing

Company Profile

PersonEdge Sdn Bhd: We are young, driven, and most importantly passionate about social media :) We truly believe in the efficacy of our social media solutions. Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow. #J-18808-Ljbffr