Customer Competence Center Leader
Full time
at ZF Friedrichshafen AG
in
Online
Posted on December 17, 2024
Job details
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!
Customer Competence Center Leader
Country/Region: MY Location: Petaling Jaya, 10, MY, 47810 Req ID 75126 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.Job Description
We are currently expanding our teams in Malaysia and looking for new colleagues who will join our team at our location in Petaling Jaya.- Deliver best in class commercial & basic technical in-house support to our customers to reach high customer satisfaction.
- Support customers via all incoming communications channels.
- Coordinate the resource planning of the team to guarantee high availability for the customers.
- Set up service levels and targets and follow up.
- Develop working instructions and train the team.
- Ensure that working standards are being observed and followed.
- Build a lessons learned culture in the team to use customer feedback for quality-of-service improvements.
- Optimize our sales desk/support activities while increasing efficiency and customer satisfaction.
- Develop the team into a proactively sales supporting function.
- Drive continuous improvement & process waste elimination.
- Ensure the execution of contract terms through Sales Desk/Support on behalf of the legal approach.
- Provide all the information to the customers regarding quotes, contracts/annual agreements, invoices, back orders, price list, and changing commercial policy.
Minimum Requirements
- 2-3 years of commercial experience and 4-6 years of customer support.
- Experience in setting up a shared service center or customer service center.
- Demonstrated leadership & problem-solving skills.
- Excellent interpersonal, networking, and communication skills.
- Experience in leading remote teams in a matrix organization.
- Rigor in managing targets.
- Fostering collaboration & empowerment.
- Impacting and influencing skills.
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. #J-18808-LjbffrApply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.