Customer Quality Engineer

Company Background: This company is a leading label and printing electronics manufacturer recognized as a global pioneer in specialty packaging. As the worlds largest label company they offer innovative solutions across various sectors including Home & Personal Care Premium Food & Beverage Healthcare & Specialty Automotive & Durables and Consumer markets worldwide. The company is proudly located in Desa Cemerlang Ulu Tiram. Job Descriptions:

• Ensure that the products meet quality requirements.
• Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
• Update customers in a timely fashion regarding the status of quality issues or any requests.
• Participate in product quality planning and control process based on customers specifications and requirements.
• Inform the quality management team regarding customer feedback and expectations on products quality.
• Prepare and update all necessary quality reports as required by customers.
• Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
• Assist in new product development activities to avoid quality issues.
• Prepare and maintain product quality documentation based on ISO specifications.
• Develop product quality processes based on ISO standards.
• Mange and coordinate ISO audits.
• Work with Quality Managers to improve the quality management system based on audit results.
• Address customer issues on time to ensure customer satisfaction.

• More than 3 years experience in customer quality management.
• Good experience in customer complaint handling.
• Good experience of quality control and quality assurance in line.
• 8D/FMEA/quality control plan implemented.
• Strong communication skills.
• Good problemsolving ability.
• Positive learning ability.
• Clear logic analysis ability.
• Good oral English Bahasa Melayu & Mandarin. Proficiency in Mandarin will be given priority.

• From RM3500 to RM4500