Front Office Agent

Embody the spirit of hospitality and excellence radiating warmth elegance and personalised care to every guest

• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly efficiently and courteously during reservations arrival & check in departure & check out and throughout their stay.
• With your passion for high end hospitality and superb eye for detail you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

• Previous Reservation/Front Office experience and five star luxury environment preferred.
• Knowledge of Opera or other booking system preferred.
• Full clean valid manual drivers license is preferred.
• Have flexibility to meet hotel rostering needs with weekend and public holiday work.
• You will need to hold working rights for New Zealand to be considered for this position.