Customer / Technical Support Executive

Contract/Temp

• Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
• As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
• Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
• Processing of consumables and supplies orders for customers.
• Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

Technical Support

• Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
• In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
• Deliver the best customer experience by adhering to the Company policies and procedures.
• Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
• Educate and guide customer on printer and printing software technology.
• Contribute to the knowledge management database available to all staff.
• Continually build understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Technical Support Executive?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

FUJIFILM Business Innovation is a leading company in the Document Services & Communications field, offering solutions and services to help customers resolve their business challenges. Underlying our solutions and services are our world-class office multifunction devices (MFD's), printers and production printers that we develop and manufacture for worldwide distribution. Want to join a market leader in Business Equipment and Document Management Systems? FUJIFILM Business Innovation is committed to developing 'greener' products that are better for the environment. We are ISO14001 certified. #J-18808-Ljbffr