Team Member, Operations and Settlement

Job title : Team Member, Operations and Settlement

• The Team Member, Operations and Settlement is responsible for supporting the day-to-day operations of the settlement and reconciliation division, ensuring efficient and accurate settlement of transactions, and providing exceptional service to customers.
• The ideal candidate will have strong analytical skills, attention to detail, and the ability to work effectively in a team-oriented environment.

• Assist in the daily operations of the retail division, ensuring smooth and efficient processes.
• Coordinate with other departments to ensure timely and accurate processing of transactions.
• Support the implementation of operational policies and procedures.

• Ensure accurate and timely settlement of all transfers, bills payment and other payments products of the bank.
• Reconcile transaction records with external counterparties and internal systems.
• Investigate and resolve any discrepancies or issues related to settlements.

• Provide exceptional service to customers, addressing inquiries and resolving issues in a timely manner.
• Maintain a high level of professionalism and customer satisfaction.
• Assist in developing and implementing strategies to enhance customer experience.

• Ensure compliance with all relevant legal, regulatory, and internal requirements.
• Assist in monitoring and managing operational risks
• Participate in internal and external audits as required.

• Prepare and maintain accurate records of transactions and settlements.
• Generate regular reports on operational performance and settlement activities.
• Ensure proper documentation and filing of all transaction-related records.

• Assist in identifying areas for process improvement and efficiency gains.
• Participate in the development and implementation of operational enhancements. Support continuous improvement initiatives within the operations division.

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Good understanding of Payment/Banking operations and settlement processes.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• High ethical standards and integrity.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to work under pressure and meet tight deadlines.
• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 0-2 years of experience in retail operations or transaction settlement.
• Basic Knowledge of financial regulations and compliance requirements is preferred.
• Experience with transaction processing systems and reconciliation is an asset.