Country/Operation Manager

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post. The Opportunity

• Develop and implement local operational strategy for teams.
• Set objectives and guide team members to meet performance standards and targets.
• Oversee daily operations, customer interactions, and KPI achievement.
• Respond promptly and effectively to customer complaints and queries.
• Review and improve operational procedures and promote continuous improvement.
• Promote efficiency and automation in processes and ensure team growth through coaching and best practice sharing.

What You'll Need To Succeed In This Role

• Degree in a related field or equivalent experience.
• At least 5 years of experience in Contract Logistics, BPO or shared service operations.
• Strong leadership, management, and problem-solving skills.
• Ability to work independently under pressure with minimal supervision.
• Customer-oriented with strong interpersonal and team-building skills.
• Analytical mindset focused on continuous improvement and business methodologies.

What moves you At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders, and abilities. You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. #J-18808-Ljbffr