IT Support Engineer

Help Desk & IT Support (Information & Communication Technology)

• Candidate must possess at least an SPM qualification or higher in education;
• At least 1 Year(s) of working experience in the related field;
• Required language(s): Mandarin, English (to deal with Mandarin and English speaking clients);
• Good troubleshooting skills on networking and servers;
• Excellent problem-solving ability, critical thinking, and possess analytical mind;
• Good awareness of future business trends and technology is vital to coming up with sustainable solutions;
• Good interpersonal and negotiation skills to resolve conflicts or requirements between end-users.

• To provide first-level IT support to users;
• Ensure network and internet connection are up all the time;
• To assist in implementing IT projects;
• To assist in leaders’ related tasks;
• Manage and maintain company network and servers, security infrastructures, e.g. Firewall network traffic, and logs monitoring;
• Perform operational support of IT infrastructure technology including, but not limited to, network, security, application, and operation services;
• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, and storage;
• Perform ID management (Active Directory, Microsoft 365);
• Provide remote support for users;
• Manage IT Assets including PCs, mobile devices, printers, subscriptions of software, and cloud.

• Full-Time Job (Permanent Employee);
• 5 Working Days / Week;
• On Job Training Provided;
• Medical Benefit;