Service Desk Analyst (Korean Speaker)

Abhidi, a top-tier, full-service IT partner, is dedicated to collaborating with industry leaders across a spectrum of sectors, including Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy, Utilities, and more. Our core mission is to facilitate organisations in optimising their operational efficiency by taking the responsibility for their hiring prerequisites. We excel at placing skilled IT professionals strategically to meet our clients' staffing needs in the APAC region. Our unwavering commitment is to consistently deliver on commitments and exceed client’s expectations by addressing organisations' business-specific needs using our superior technical expertise and world-class infrastructure. Moreover, we take pride in helping our candidates achieve their dreams of landing highly desired IT roles. Whether guiding seasoned experts to enticing opportunities in APAC nations or offering comprehensive relocation support, we are steadfast in our commitment. Abhidi Solution is resolute in its ambition to be the preferred destination for top-tier IT talent, seamlessly enabling their integration into leading IT organisations. Forge a partnership with Abhidi, where we empower both organisations and individuals to unlock their fullest potential in the ever-evolving IT realm. The Role

• Provide L1 Support for all applications.
• Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
• Ensure user complaint is entered accurately in Service Now
• Ensure that all communication & steps performed are logged into Ticketing system promptly & completely
• Timely updates to users on the progress of the ticket
• Ensure critical issues are escalated to appropriate teams & management
• Must be able to troubleshoot user queries via calls, mails & multiple channels
• Must be able to answer phones from users professionally and respond to user inquiries and complaints.
• Must be able to handle installation, configuration & upgrading FedEx software
• Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other FedEx application

• Customer Support / Service desk /helpdesk experience is a must
• Korean language is must to effectively liaise with the stakeholders of the region

• Leadership Role
• Attractive salary & benefits
• Opportunity to make a positive impact