ICT Helpdesk Administrator
Full time
at CILANTRO
in
Egypt
Posted on December 17, 2024
Job details
Job Description
1. Respond to requests for technical assistance in person, via phone, chat, or email and in a timely manner. 2. Diagnose and resolve technical hardware and software issues. 3. Perform hardware repairs and install peripheral equipment. 4. Install software on user machines and POS devices. 5. Log all ICT Helpdesk interactions through the ticketing system. 6. Identify and escalate situations requiring urgent attention.Job Requirements
- Bachelor's degree in computer science or a relevant field
- Proven experience as an IT Helpdesk Administrator
- Respond to requests for technical assistance in person, via phone, chat, or email, and in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Perform hardware repairs and install peripheral equipment.
- Install software on user machines and POS devices.
- Log all ICT Helpdesk interactions through the ticketing system.
- Identify and escalate situations requiring urgent attention.
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