Customer Relationship Management Specialist
Job details
Company Description Shridhar LifeSchool is a dedicated team of therapists with advanced degrees in Psychology, focused on relationship therapy for married couples facing separation or divorce. Our mission is to provide empathetic, specialized support to help clients rebuild and strengthen their relationships. Role Description We are seeking a full-time Customer Relationship Management Specialist to work remotely. In this role, you’ll ensure our clients have a seamless, supportive experience with Shridhar LifeSchool. This position involves managing customer relationships, implementing CRM strategies, analyzing client data, and improving our operational flow. Key Responsibilities:
- Develop and optimize communication templates to improve interactions between the CRM system, team, and clients.
- Handle escalations, serving as a troubleshooter to resolve issues swiftly and empathetically.
- Track and report weekly client engagement stats, managing a comprehensive dashboard.
- Enhance operational efficiency and speed by identifying and addressing gaps between departments.
- Strong analytical and communication skills.
- Experience in Sales or Customer Relationship Management (CRM).
- Familiarity with CRM tools and project management.
- Ability to empathise and support clients in a meaningful way.
- Experience in counselling or therapy is a plus.
- Bachelor’s degree in Psychology, Counseling, Business, or a related field.
- Proficiency in Zoho, Spreadsheets, ChatGPT, and Google Workspace is must
- Flexible, remote working environment
- Therapy at discounted rates from SLS to you.
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