Service Delivery Manager

Job Responsibilities

• Assigning of all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
• The role requires managing effective internal/external client relationships within a defined area of responsibility.
• Liaising with multiple customers and suppliers within the global IT industry.
• Managing the business model within the Supply Chain industry / ITSM and ensuring SLA compliance.
• Multiple communications with vendors and customers via various technology channels around the globe.
• Update the existing databases with changes and the status of each customer.
• Capture and interpret basic customer information.
• Analyze the various parts of a problem properly and develop logical solutions with attention to detail.
• Build a services relationship with the customer.
• Team management and client management.

Job Specification

Skills:

• Excellent communication skills.
• Ability to work under pressure and possess basic analytical skills.
• Basic MS Office skills and a 'can do' attitude.
• Flexible and adaptable in different situations and environments.
• Sound understanding of complex processes.
• A proactive approach to customer queries and problems.
• Knowledge of e-supply chain and customer service is required.
• Flexibility to work in rotating shifts.

Experience: Must have at least 2 years of experience in customer services, management, or account management. Location: Information Technology and Services - Karachi, Pakistan

About Us

Arpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services sector. #J-18808-Ljbffr