Operations Manager

Job Description

Z-Experience is a leading provider of luxury floral arrangements and custom event decor, focused on creating exceptional experiences for weddings and special events. Known for our professionalism and attention to detail, we transform client visions into elegant, memorable settings. Join our team to help bring sophistication and creativity to life’s most important celebrations. We’re Seeking a talented Operations Manager To join our team. Overview: The Operations Manager will oversee the day-to-day operations of the agency, ensuring that all events are executed efficiently and effectively. This role requires a strategic thinker with strong leadership skills and a passion for delivering seamless events. The Operations Manager will coordinate with various teams, manage resources, and implement processes that enhance overall operational performance. Key Responsibilities: - Lead the planning and execution of weddings and corporate events, ensuring all logistical elements are executed flawlessly. - Develop and implement standard operating procedures to streamline operations and improve efficiency. - Manage the operations team, providing mentorship and training to ensure high performance and professional growth. - Liaise with the commercial team to understand the clients’ needs and ensure their expectations are met throughout the planning process. - Coordinate with vendors, venues, and suppliers to secure necessary services and negotiate contracts. - Monitor project timelines and budgets, ensuring events are delivered on schedule and within budgetary constraints. - Analyze operational workflows and identify opportunities for improvement and innovation. - Conduct post-event evaluations to assess success and gather client feedback for continuous improvement. - Collaborate with the marketing team to promote upcoming events and enhance brand visibility. - Ensure compliance with health, safety, and legal regulations in all events. Qualifications: - Bachelor’s degree in Business Administration, Event Management, Hospitality, or a related field. - 8+ experience in operations management within the event planning industry, particularly with weddings and corporate events. - Strong leadership and team management skills with the ability to motivate and guide staff. - Excellent organizational and multitasking abilities, with a keen attention to detail. - Exceptional communication and interpersonal skills to build relationships with clients and vendors. - Proficient in project management software and Microsoft Office Suite. - Ability to work under pressure and adapt to changing priorities. - Willingness to work flexible hours, including evenings and weekends as required.