Customer Service and Order Processing Specialist - PLCSOP001

Job Title: Order Fulfillment Associate / Customer Service Representative / Sales Order Coordinator / Client Support Specialist Location: Remote (Ability to work within specified time zones as needed) Work Schedule: Flexible based on company needs typically Monday to Friday. Company Overview: Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan. Job Overview We are looking for a Customer Service and Order Processing Specialist to handle customer inquiries and manage order fulfillment. You will ensure a high level of customer satisfaction by providing excellent service and accurate order processing. Key Responsibilities

• Respond to customer inquiries via phone email and live chat.
• Process orders and ensure timely shipment and delivery.
• Update customer accounts and manage order documentation.
• Resolve customer complaints and issues promptly.
• Coordinate with warehouse and logistics teams for order fulfillment.
• Maintain knowledge of products and services to assist customers effectively.

• High school diploma or equivalent; college degree preferred.
• Experience in customer service and order processing roles.
• Familiarity with CRM and order management systems.

• Exceptional communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite and relevant software.
• Ability to multitask in a fastpaced environment.

• Experience in the ecommerce or retail industry.
• Knowledge of inventory management.
• Multilingual capabilities.