Home Online Senior ServiceNow ITSM Developer - FULL REMOTE - Contractor in USD

Home Online Senior ServiceNow ITSM Developer - FULL REMOTE - Contractor in USD

Senior ServiceNow ITSM Developer - FULL REMOTE - Contractor in USD

Full time at All European Careers in Online
Posted on December 17, 2024

Job details

For an international project in Europe, we are looking for a Full remote Senior ServiceNow ITSM Developer with +5 years of ServiceNow experience and one of the following ServiceNow areas: ITSM, APM, CSDM, SAM. We are looking for a contractor, who is able to work at European time. This position is long-term. Candidates need to be fluent in English. Tasks and responsibilities:

  • Build and support technical design, perform development, unit testing and production deployment for ServiceNow implementations;
  • Ensure that the solution is aligned with the agreed business process design, functional design and with ServiceNow best practices and architecture standards;
  • Clarify business requirements with customers (requestors) and implement required system configuration and development changes, as per the agreed-upon technical design;
  • Provide timely technical support for issues resolution including UAT (User Acceptance Testing) and Post Go-Live support, including data maintenance. Work with end users and other support teams and vendors if required;
  • Ensure that the required system documentation is completed and delivered prior to Go-Live;
  • Provide the necessary support required for preparation and delivery of end user training;
  • Timely update assigned tasks, provide response and solution within team SLA (Service Level Agreement) and release schedule;
Profile:
  • Bachelor or Master degree;
  • +5/+10 years ServiceNow practical experience;
  • +5 years of experience with ITSM modules;
  • 5 full cycles in ServiceNow projects for multinational companies;
  • Expert knowledge of ServiceNow administration, configuration, and scripting;
  • Deep hands-on expertise in ITSM and one of the following ServiceNow areas: ITSM, APM, CSDM, SAM;
  • Experience with Active Directory, Microsoft Exchange/Online, SharePoint, Azure/Cloud, O365;
  • Strong experience with JavaScript, HTML, CSS (Cascading Style Sheets);
  • Some hands-on experience with ServiceNow Integrations, CMDB, HAM will be a big plus;
  • ServiceNow Certifications is an advantage;
  • Fluent in English;

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