Customer Service Representative ( Local Account )

Job Overview:

We are seeking a highly motivated and professional individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional service to customers, handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, a strong problem-solving mindset, and the ability to work collaboratively in a fast-paced environment.

**Key Responsibilities:**

• Respond promptly to customer inquiries via phone, email, or live chat.
• Provide accurate information regarding products, services, and company policies.
• Address and resolve customer complaints or issues in a professional manner.
• Maintain a high level of product knowledge to assist customers effectively.
• Process orders, returns, and exchanges in accordance with company guidelines.
• Ensure all customer interactions are documented accurately in the system.
• Collaborate with other departments to resolve customer concerns.
• Meet or exceed performance goals, including response time and customer satisfaction metrics.
• Uphold company values and maintain a positive, customer-focused attitude at all times.

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations with professionalism and patience.
• Proficiency in Microsoft Office Suite and customer service software.
• Ability to work flexible hours, including evenings or weekends, if required.

• Office-based or remote, depending on company requirements.
• Fast-paced, team-oriented environment.

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Supportive and inclusive work culture.