Software Engineer ServiceNow
Job details
JD ServiceNow Knowledge Management: Looking for SME with strong and extensive knowledge in Problem Management and Knowledge Management, with a minimum of 5years of experience. Primary Skills / Mandatory skills: Primary skill is Incident Management and secondary skill is ServiceNow Knowledge Mgmtc & BMC - BEM (BMC Event Manager). Experience: 6+years. Location: Chennai. Actively facilitate creation of documentation and other knowledge resources by employees internal and external to Global Cloud Services, while driving compliance with established knowledge management policies, practices, and standards Edit newly-submitted and existing knowledge base content for quality and effectiveness Actively manage feedback and curation of published information Provide in-depth technical editing of various documentation for use by Global Cloud Services and other staff Create and deliver training on the development and management of documentation and other knowledge resources Analyze feedback, usage statistics, and other data to prioritize creation and improvement of knowledge resources Collaborate with other employees to agree terminology and ensure its consistent use across knowledge resources Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources Strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time-sensitive deadlines Working knowledge of HTML Advanced Microsoft Word, Excel, PowerPoint, and Visio skills Strong collaboration skills, and an ability to interoperate effectively with highly-technical engineering staff Ability to quickly learn new concepts, skills, and processes Solid in-person and remote presentation skills Desired Skills: Extensive experience managing content in SharePoint—including team sites Previous experience developing and managing documentation for a global organization Proficient with Photoshop or similar graphic design packages ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM Knowledge of cloud technology and distributed computing Previous experience with ServiceNow or similar products With Regards, Victor victorpaul@livecjobs.com
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