IT Helpdesk
Full time
at Staff4Me
in
Online
Posted on December 17, 2024
Job details
- Technical Operations Specialist responsibilities, but not limited to:
- Helpdesk End User Support
- Provide remote helpdesk support to affiliate employees. Including but not limited to supporting the following platforms:
- Microsoft Windows, MacOS, Android, and iOS
- Microsoft 365, including all Microsoft 365 apps; Outlook, Teams, Excel, Word, and others.
- Remote Desktop support using Connectwise Automate
- Endpoint - SentineOne
- Proofpoint
- Adobe
- All major browsers
- Other applications
- Network support
- Remotely assist with network maintenance, troubleshooting, modifications, and upgrades of all facilities, including its affiliates. Including, but not limited to
- Supporting Fortinet Fortigate Gateways, all high availability setups
- Microsoft 365 Entra, Intune, Exchange Online, Pureview
- Microsoft Azure servers
- Migrating to new network platforms as needed
- Pre-Sales Support
- Assist pre-sales engineering team, sales teams, and customers
- Wi-Fi coverage heat map design using tools, such as Ekahau, and others
- Generate sample BOM lists with the assistance of the pre-sales engineering team Post-Sales Support
- Mikrotik post-sales support to customers after they purchase a Mikrotik product
- Support other products
- RMA Process
- Monitor RMA requests
- RMA Process
- Monitor RMA requests
- Create RMAs, VRAS
- Technical Operations Department Administrative Tasks
- Monitoring user/customer requests Connectwise Automate and shared inbox email
- Assistance with department process documentation, including user, network, RMA, and
- support processes
- Assisting with Al training and validation
- Assisting documenting department procedures
- Other duties as assigned by the manager
- The focus will be on end user and internal network monitoring and support, other responsibilities not limited to the list above will be assigned during downtime.
- Proven experience in an IT Helpdesk or technical support role.
- Strong understanding of computer hardware, software, and networks.
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA A+, Microsoft) are an advantage.
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
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