Russian Bilingual (IT Service Desk)-Manila
Full time
at GlobexPeople
in
Online
Posted on December 17, 2024
Job details
We are Hiring! Russian Bilingual (IT Service Desk)-Manila Client: Wipro
- Proficient in English/Russian / other required (Read + Write + Speak) and customer centric.
- Should have knowledge on Operating systems
- Knowledge on Microsoft products like Outlook, Excel, PowerPoint
- Diagnosing hardware issues
- Diagnosing software issues
- Knowledge ITMS tools (ServiceNow, Remedy etc.)
- Mobile device and mobile OS knowledge
- Should be able to identify the process improvements
- Knowledge on applications support
- Should be able to troubleshoot and ask logical questions
- Troubleshooting internet related issues.
- Knowledge on VPN
- Knowledge on Remote tools (Bomgar, team viewer, Remote desktop connection etc.)
- Knowledge on ITIL process
- Adhering to the customer policies and process
- Should be flexible for shift"
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