Sr. Manager, Human Resources Business Partner

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses. We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Sr. Manager, People Business Partner (PBP), you will inspire, interact, and provide support to our most important asset: our people. Your mission is to review, develop, and implement the best PBP strategies and initiatives at Boldr while aligning the various teams with the company's strategic and operational objectives. We’re looking for top-notch HR People Leaders to provide outstanding customer service to our business leaders and team members. We need people who thrive in a fast-paced environment, who are looking for a good challenge, and who are dedicated to creating and developing superior customer relationships. You’ve got to be sharp, and you must be on your relationship game every day… because you will be an essential part of everyday life.

WHAT WILL FILL YOUR WORKDAY

• Lead the execution of PBP practices in employee engagement and retention, organizational development, and performance management, ensuring an environment where our people can thrive
• Forge strong strategic partnerships and client relationships, becoming a trusted advisor within the organization.
• Collaborate with leadership to develop and execute impactful short and long-term plans that address both tactical and strategic business priorities, including talent management, succession planning, and organizational design.
• Challenge and innovate existing People policies to create a better environment for team members and Boldr.
• Utilize people insights to drive meaningful actions and evidence-based decision making.
• Mentor and collaborate effectively with our People Leadership Team, exemplifying a leadership mindset.
• Act as a point of escalation for team members, addressing ideas, issues, and concerns with empathy and expertise.
• Equip the team with the tools, resources, and knowledge necessary to excel in key organizational initiatives.
• Define and implement short and long-term departmental goals, objectives, policies, and operating procedures.
• Ensure legal compliance by monitoring and implementing relevant labor law & government requirements; conducting investigations; maintaining records; and representing Boldr at CCMA hearings.
• Oversee planning, monitoring, and appraisal of employee work results; address grievances; and provide counseling when needed.
• Optimize historical employment records by maximizing the HRIS system by ensuring record accuracy.
• Establish and maintain a Workplace Forum as required by the Labor Relations Act.
• Take on any additional duties consistent with your skills and experience, as directed by your manager.
• Ensure timely submission of statutory reports (e.g. WEP/ATR and EE)

Please note: The above responsibilities are not exhaustive and related additional duties may be required from time to time.

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, just like us! #beboldr
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr as a comfortable and inclusive workplace for all.
• Able to maintain internal and external relationships with a diverse range of personalities, cultures, and departments to keep our turnover below 20%.
• Capable of using your knowledge of all facets of HR and your experience in a generalist role to review, update, and execute streamlined policies and processes.
• Comfortable in a fast-paced environment and a quick thinker.
• Able to pay attention to the small details, while keeping a long-term vision in mind to coach, motivate, guide, and inspire others.
• Highly self-motivated and able to effectively prioritize and execute tasks in a high-pressure environment to keep deadlines under your steps.
• A team worker with a passion for excellence and a sense of urgency who knows how to follow through processes and project timelines.

You Will Stand Out if You Have:

• Bachelor's degree in Human Resources, Business, or Organization Development, or equivalent on-the-job experience.
• At least 5 years of experience as a PBP.
• Strong experience in strategic partnership, client relationship building, organizational development, performance management, 9-box grid, and employee relations.
• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, and preventive labor relations, is preferred.
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement are preferred.
• People Experience in a night shift BPO environment is preferred.

Base salary + benefits.

• Paid Time Off
• Training & Development
• Mental Health Support
• Global culture environment

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