Team Leader

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM’s business proposition so as a key member of the CPM Dulux team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a client-focused mindset is essential for success in this role. Based primarily in the Cork and Muster area, the focus of this role is to support our client by delivering exceptional service through best in class merchandising, brand promotion and reporting.

The Primary Responsibilities for This Role Are:

1. Provide coaching and development for the team of merchandisers in your area
2. Support and lead the Team in Field Manager’s absence
3. Managing team KPI’s to ensure all regional staff are achieving targets
4. Ensure the Team are conducting compliant activity at all times in accordance with internal, external and client guidelines and expectations
5. Merchandising all relevant stock in store to ensure displays are fully stocked and laid out as per planogram
6. Quality control to ensure all stock is displayed correctly, displays are clean, and any POS is fully stocked and visible
7. Relationship building and strong communication with the in-store contacts to build positive working relationships on behalf of CPM and Dulux. Also answer customer queries while working on the shop floor
8. Reporting to complete simple reports on work completed, including photos and some ordering
9. Maintain planograms & displays, ensuring that any agreed space and shelf layouts are adhered to in store
10. Monitor distribution & availability, ensuring that there are sufficient amounts of stock on display at all times with particular emphasis on core lines
11. Deliver core client and company KPIs to ensure the success and sustainability of the Team including 100% call coverage, quality and compliance and reporting
12. Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards
13. Heighten awareness of the client’s brands in any given location and ensure high product visibility and quality on all products
14. Build in-store relationships to promote CPM and the client with the key contacts
15. Provide accurate reporting through tablet and phone technology
16. Undertake to learn new ways of working to support evolving company needs and client expectations, and support the Field Manager to positively influence the Team.
17. Support recruiting, onboarding and training of new staff as required
18. Undertake any other duties and responsibilities as instructed by your line manager

Required Experience & Competencies:

Qualifications

1. Merchandising and/or hardware background
2. Computer Literate – ability to send photos via email and fill in and send reports/audits as required
3. An understanding of Home Improvement / DIY market would be an advantage, but not essential as full training will be provided
4. Ability to undertake physical activity as this role will involve lifting and moving some heavy products
5. Flexibility to complete additional work at peak times

Essential

1. Confident communicator across all media types; able to motivate and influence others
2. Keen understanding of merchandising and/or the hardware industry
3. Strong focus on results and achieving targets daily, weekly and monthly
4. Teamwork orientated individual able to share best practice and add to positive team dynamic
5. Strong analysis and judgement skills to prioritise and focus on best opportunities
6. Passion for field-based working, with an ability to both work autonomously and create strong relationships
7. Motivation to complete consistently excellent merchandising services for our client, to meet and exceed agreed targets on client service, execution and reporting
8. Highly driven with enthusiasm to meet challenging but realistic targets and to excel under demanding pressure
9. Trustworthy, professional and reliable
10. Self-motivated and flexible in approach to work practices
11. An excellent team player who will thrive on working closely with the team to meet challenging but achievable targets
12. Commitment to continual personal and team development
13. Strong time management and organisation skills
14. Full driving licence

Desirable

1. Excellent verbal and written communication skills
2. Initiative and ability to perform independently and without direct supervision
3. Problem solving skills and a drive to identify and implement new ways of working

Communication Skills

1. Ability to communicate effectively with people from different business areas including store managers, client contacts, customers and colleagues
2. Excellent communication and interpersonal skills to create and build positive relationships
3. Ability to verbally express oneself clearly
4. Ability to influence decision makers to the benefit of CPM and clients

Benefits

1. Flexible working conditions with a high degree of autonomy
2. Company vehicle and fuel card
3. Opportunity for fast progression and increased responsibility
4. Mobile phone

Measures of Success

1. 100% call coverage of assigned call file
2. 100% of call coverage for team in designated area
3. Full and accurate reporting on assigned system with photos and additional information included as required
4. 0 upheld complaints on quality or compliance
5. Identify and communicate one new or improved way of working which will add value to the client and/or improve CPM ways of working
6. Full and accurate reporting on assigned system both personally and from your Team, with photos and additional information included as required