Technical Support Engineer (1242)
Job details
RAD is an industry leader in networking solutions. Trusted by Tier-1 communication service providers and critical infrastructure operators in over 150 countries, RAD delivers best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions that ensure always-on connectivity from anywhere. As an innovation powerhouse for over 40 years, RAD works together with its customers to help them easily navigate digital transformation, as well as monetize their network and move up the value chain. Why choose RAD? Our hybrid work model offers flexibility and work-life balance, while still maintaining a stable and growing company culture. We value togetherness and prioritize building a strong team, which fosters a collaborative and supportive work environment. Our commitment to professional development means we are focused on helping our team members continuously learn and grow in their careers. We are Hiring a Professional Global Services Engineer to join RAD’s technical support team in India. Responsibilities
- Be actively involved in post-sales and pre-sales solution support activities
- Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
- Perform testing and troubleshooting techniques to identify and resolve technical issues
- Perform root cause analysis of issues
- Prepare technical documentation for customers
- Provide status and resolution communication to internal and external stakeholders
- Contribute to the knowledge base of the team
- 2-3 years of relevant work experience.
- Engineering degree (BE/BTech) – a must.
- Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage.
- Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.
- Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.
- Working experience with testers like VeEX, JDSU, Spirent.
- Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage.
- Proven presentation skills and experience working with external customers.
- Excellent written and verbal communications skills to handle global customers.
- Problem solver, self-starter, performs well under pressure.
- Ability to travel (locally or abroad) to support customers.
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