Desktop Support - 12 Months FTC
Job details
Cipla Limited is an Indian multinational pharmaceutical and biotechnology company, headquartered in Mumbai, India. Cipla primarily develops medicines to treat respiratory, cardiovascular disease, arthritis, diabetes, weight control and depression; other medical conditions.
Job Purpose
Installation, maintenance of end-user computing environments including desktops, laptops and IT peripherals and to provide 1st line IT support, ensuring quality standards are maintained.
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical support.
Any other duties as assigned by management.
Key Accountabilities
Computer Systems Administration
Understand the IT Manager's goals and objectives in order to effectively anticipate deliverables and follow up when necessary
Take responsibility for special projects.
Exercise independent judgement and discretion to ensure optimal work and information flow
Assist in Quickly resolve any problems that arise with the computer networks and programs
Establish and maintain relationships with internal and external stakeholders.
Mobile Device Management
Assist with managing and administering of all mobile devices (Tablets) Regionally.
Assist technical support locally and remote support Regionally.
Assist installing, updating and manage all apps on the devices
Assist encrypting the devices with for company security.
Assist installing all 3rd party apps for work related products.
Assist troubleshoot faulty devices, re-installing devices.
Assist handling all the support on the Mobile Networks, faulty sim cards, data depletion and soft lock of lines.
Other
Assisting Users in Boardrooms.
Assisting Keeping a detailed Asset register for all IT equipment and Tablet devices, including all 3G cards that's give with the tablet devices.
Assisting Maintain multimedia and phones in boardrooms.
Take ownership of incidents assigned to you and manage them through to resolution
Have a 'hands on' problem solving approach; solving problems within strict SLA timeframes.
Ensure SLA's are met; time to respond, time to resolve and first time-fix
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
