Home Online IT EXECUTIVE

Home Online IT EXECUTIVE

IT EXECUTIVE

Full time at IN-KO PTE. LTD. in Online
Posted on December 17, 2024

Job details

Job Description 1. Overview of the Company’s IT Infrastructure:

  • Team Size: The IT in-charge will support a team of approximately 30–40 employees.
  • Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
  • SharePoint Server: For file storage, collaboration, and VPN access.
  • Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
  • Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
  • Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
  • While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.
2. Day-to-Day Responsibilities:
  • Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
  • Manage SharePoint server access, monitor usage, and ensure data backups.
  • Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
  • Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
  • Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
  • Renew and update SSL/TLS certificates and ensure timely domain renewals.
  • Train staff on using Microsoft Teams and other core Microsoft services as needed.
3. Support and Troubleshooting Expectations:
  • Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
  • Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.
4. Key Tools and Technologies:
  • Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
  • Oversee Adobe Accounts to ensure user access and compliance with license agreements.
  • Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
  • Use domain registrar tools for DNS management, subdomains, and SSL configurations.
5. Security and Compliance:
  • Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
  • Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
  • Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
  • Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.
6. Team Training Responsibilities:
  • Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
  • Develop simple user guides for frequently used processes in Microsoft tools.
7. Performance Metrics:
  • Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
  • Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
  • Maintain high uptime and accessibility for SharePoint server services.
  • Ensure all IT equipment is inventoried, tracked, and issued effectively.
  • Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.
8. Expected Collaboration:
  • Coordinate with department heads for user account requirements, IT equipment requests, and related support.
  • Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
  • Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.
9. Onboarding and Initial Support:
  • The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
  • Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
See All IT Jobs
Feedback Feedback