Guest Relations Officer
Full time
at AccorHotel
in
Online
Posted on December 17, 2024
Job details
- Assist guests with check in and checkout and other cashiering duties
- Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
- Handle guests mails messages and answering phone calls
- Maximizing room revenue by upselling to a higher rate category and selling the highest possible rates for walkin guests
- Provide guidance and assistance to Guest Relations Assistant
- Meet greet and provide rooming for VIP guests
- Attend daily briefings and relevant departmental and interdepartmental meetings
- Ensure the safety security and loss control policies and procedures are compiled with at the front desk and back office area
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- Comply with hotel and department policies and procedures at all times
- Ensure vigilance in regard to inhouse credit matters and act upon any discrepancies
- Provide assistance and supervision of the Front Office areas such as Front Desk Airline Desk Groups Rooms Controlling and Lobby Greeters
- Minimum O Level education
- Read Write Speak English Fluently
- Read and Speak Mandarin Fluently
- Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
- Knowledge of Opera will be an advantage
- Presentable well groomed with leadership quality
- Interpersonal skills to deal with guests and colleagues issues
- Able to work in a team i.e. caring about other team members and open towards other nationalities
- Adaptable to multicultural guest needs works with diverse cultures
- Good interpersonal and communication skills
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