Regional Quality and Compliance Lead, APAC

Regional Quality and Compliance Lead, APAC Apply remote type: On-site Location: Singapore Time type: Full time Posted on: Posted 2 Days Ago JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Strategy and Development Overall responsibility for QRC activities across the Work Dynamics business. Ensure that QRC strategies and processes are in place to meet business objectives and operational needs in terms of price, quality, and delivery targets. Evaluate the risks faced by the business and take action to mitigate and develop opportunities. Responsibilities

• Coordinate use of the JLL quality management systems (QMS) across all industries and clients within the region.
• Create and implement best practice quality vision, strategy, policies, processes, and procedures to improve business performance.
• Drive necessary culture change and improvement in business performance to deliver strategic goals.
• Establish quality and reliability standards by studying industry benchmarks and customer requirements.
• Implement new QRC processes and systems where appropriate.
• Develop and manage an internal operational audit program to ensure effective audits happen.
• Assist in continuous improvement activities throughout the business.
• Work to prevent non-conformances and develop corrective and preventative actions.
• Liaise with account management enablement teams to ensure compliance with JLL global client assurance programs.
• Continually improve the Quality Management System, updating procedures and training team members.
• Collate ISO certification by country and collaborate on development of integrated management system plans.
• Provide QRC support to new business development initiatives.
• Able to communicate regulatory requirements to relevant clients.
• Ensure corrective actions are delivered and non-compliance issues are resolved on time.
• Work with external ISO accreditors to schedule audits as required.
• Develop improvement and communication protocol within all systems and processes across the business.
• Partner with Environmental, Health and Safety, and Engineering to implement a behavioral approach to safety.
• Develop training materials for quality, risk, and compliance for employees at all levels.
• Work with the transition leader to ensure quality and risk framework minimum standards are included in transitions.
• Other quality, risk, and compliance tasks required to support regional operations.

The Candidate The candidate should have a technical mindset and proven leadership and management skills with the ability to engage and manage key stakeholders. S/he should be a strong negotiator with excellent communication, interpersonal, and influencing skills. Experience

• Educated to degree level in a relevant area of study.
• At least 10 years’ experience in Quality or Operations, with at least 5 years leading quality improvement programs.
• Demonstrable experience of leading a quality function with a proven track record in strategic quality leadership.
• Experience implementing/managing ISO 9001-certified quality management systems.
• Certified Quality Auditor (internal or lead).
• Experience leading/managing a large, complex team.
• Proven project management and cross-functional experience.
• Chartered Membership of an industry-related Professional Body preferred.
• Six Sigma Green/Black Belt experience preferred.

Skills

• Exceptional communication and active listening skills.
• Strategic in nature, with a strong bias towards transformation and execution.
• Ability to influence others and work collaboratively.
• Structured approach to problem solving and planning strategy.

Location: On-site – Singapore If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. #J-18808-Ljbffr