Service Desk Team Lead
Full time
at ICT Services
in
Online
Posted on December 17, 2024
Job details
Position description
ICT Services are currently seeking a Service Desk Team Lead, working on one of our customer sites in the Dundrum area. The duties of the role include:- Provide Level 1 remote and deskside support services to end users.
- Effectively manage a team of Engineers
- Troubleshoot PC related problems either via phone, remote tools or desk side support.
- Complete incidents and requests with SLA in pressurised environment.
- Participation in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
- Escalate unresolved issues to designated service group or client help desk.
- Handle escalations from team members.
- Works collaboratively in a team environment.
- Support a variety of platforms including both Linux & Windows
- Excellent communication skills, fluent in English, approachable and a people person
- 2 year + experience in a similar, onsite helpdesk lead position
- Experience with change control (ITIL best practice or ITIL foundation certified)
- Candidates should have a high level of motivation and focus on their daily task
- Demonstrate IT competencies in the following areas
- Windows XP/7/8
- Linux OS
- MS Office 2007 / 2010
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