Sales Support Executive (Admin / Order Process / Customer Service)
Full time
at TRUST RECRUIT PTE. LTD.
in
Singapore
Posted on December 17, 2024
Job details
Sales Administration / Support
- Process Customers’ Purchase Orders by raising Customer Order Processing (COP) forms and performing stock reservations.
- To raise and issue purchase requisition of equipment, spare parts, and accessories required for projects and ad-hoc orders and submit for approval.
- Correspond with customers, manufacturers, vendors and suppliers via email/phone for shipment status.
- Responsible for expediting the receivables and deliverables of ordered goods and identifying ordered equipment to prepare material take-off schedule for orders.
- Coordinate, liaise, and work with the Warehouse and Logistics Department to ensure that goods are packed and delivered on time to customers.
- Attend to customer inquiries (via phone/email) for prices and stock positions or customer complaints (e.g., invoice disputes) and ensure necessary actions are taken and followed through.
- Assist Sales Manager(s) / Assistant Sales Manager(s) in drafting proposals and quotations to customers.
- Assist Sales Manager(s) / Assistant Sales Manager(s) collating multiple variations for projects for price negotiation with customer(s).
- Ensure that all filings are in order.
- Perform other ad-hoc duties as assigned by the Head of Sales / Sales Manager(s) / Assistant Sales Manager(s).
- Assist Sales Manager(s) / Assistant Sales Manager(s) in organising and/or coordinating events e.g. Trade exhibitions, road shows, new product seminars, etc
- Assist Sales Manager(s) / Assistant Sales Manager(s) in organising and/or coordinating internal events, eg. Dealer meetings.
- Prepare and organise marketing collaterals.
- In charge of maintaining and ensuring the Company’s website content is current and up to date.
- Assist Sales Manager(s) / Assistant Sales Manager(s) to liaise with partners of trade magazines and media agencies.
- Proficient in Microsoft Office applications (Excel, Word, Outlook and PowerPoint).
- Experienced in ERP, preferably NetSuite, will be advantageous.
- Navigation communication product knowledge preferred.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
